Morley Hanson

Significantly unfair conduct is not a label for a decision an Owner dislikes. It requires conduct that is oppressive or unfairly prejudicial, weighed against whether the Owner's own reasonable expectations were violated, and the reported pattern, in both the courts and the Civil Resolution Tribunal, applies that standard with real teeth in both directions.

Persuasion still depends on something a chatbot cannot supply on either end: a person who actually reads what is in front of them, checks whether it is true, and is willing to be moved if it is.

The Strata Property Act does not take that protection away: ss.35(2)(h) and 36(1) require a Strata to keep and produce its records, but they do not clearly, explicitly, and unequivocally eliminate the privilege attaching to a legal opinion among them.